Refund and Cancellation Policy

Cancelling an appointment hurts three people: you, your therapist, and another client who could have potentially used your time slot. Therapy sessions are scheduled in advance and are a time reserved for you.

When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client.

Without a cancellation fee policy in place, your therapist will lose the opportunity to schedule another client if you late cancel or do not show up.

Our cancellation policy is this:

Clients can cancel or reschedule an appointment anytime, if they provide 24 hours’ notice.

If you cancel an appointment with less than 24 hours’ notice, or fail to show up, you will be charged a 70% fee of the payment for the appointment.

A fee of 35% of the payment will be charged when you miss or cancel an appointment without giving 24 hours advance notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Monday at the latest.

You can cancel your appointment by calling or texting me, If you are more than 15 minutes late to your appointment without a notice from you, it will be considered a late cancellation.

The only time we will waive this fee is in the event of serious or contagious illness or extreme weather or other unavoidable circumstance. If you are unsure, please contact me for further guidance.

While it is a time commitment, this is for your personal growth and consistency is key in order to achieve this.